Further Strengthening of Business Support Organizations

5 Existing Business Support Centers: are the former beneficiaries of Socio – Project 1, which have a solid membership and have shown willingness to further enhance their operational and management capacities. At least, 5 BSOs will undergo the process of preparation, auditing and complying with ISO 9001:2015 Quality Management Standard and achieve a certified status.

5 Kosovo Organizations achieve ISO 9001:2015 Quality Management Standard“Mundësia” – Mitrovicë/Mitrovica, “Nas Dom” – Novobërdë/Novobrdo, “SHZAP” – Prizren,“CECD” – Mitrovicë/Mitrovica and “Melissa” – Istog/Istokhave achieved ISO 9001:2015 certification for provision of services towards their membership. ISO 9001:2015 is the world’s most widely recognized quality management standard, developed and published by the International Organization for Standardization (ISO). It guides organizations in developing a quality management system that aligns quality with their strategy. It places a focus on evidence-based decision-making and accountability across all organizational processes to improve communications, operating efficiency, stakeholder focus, and employee engagement. This enables companies to operate more effectively on several different levels to provide high levels of customer satisfaction, and drives continuous improvement. These organizations were audited by AM CERT Ltd and presented with certificates on March 29, 2021.Socio Project 2 Team wishes you a lot of success as you progress from one stage of development to another. While the process itself may have been difficult, the result you have achieved is worth all the hard work that you put on! Continue to make us proud as you face new challenges and adventures!